Frequently Asked Questions

Q: I have a question about your online store, whom should I call?

A: Please call 781 262 5839 during our corporate office hours, which are generally weekdays from 9am to 6pm.

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Q: What is your return policy?

A: Long's return policy is 30 days provided that items purchases are returned in original condition. Personalized items, such as engraved items and all rings, are final sale and cannot be returned. Returns can be made to any Long's store or by contacting websales@longsjewelers.com for a return authorization.

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Q: When will I receive my order?

A: Many of our items are in stock and will be shipped within two business days. If any item is out of stock or if we cannot fill your entire order, you will be notified shortly after your order has been received. Certain Boston Marathon items such as rings and etched bowls must be ordered. In that case, please allow 4-6 weeks for delivery.

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Q: Do you offer complimentary gift wrapping?

A: Yes, we offer complimentary gift wrapping at no additional charge on any of our in-stock items. If you would like us to gift wrap your item and enclose a gift card, please note that in the "Comments" section when you place your order.

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Q: I want to order a Boston Marathon ring. How do I know my ring size?

A: You will need to have your finger measured by a professional jeweler prior to ordering your ring.

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Q: Which Boston Marathon items can be personalized?

A: Nearly all Boston Marathon products can be personalized with engraving or etching. Items that can be personalized have a space for you to enter the necessary information before you add the item to your shopping cart.

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Q: Do the Boston Marathon items have the year already imprinted? I want to order something to commemorate a previous year's race.

A: Any of our items may be personalized as a memento of any previous race. No specific years are imprinted on any of our items.

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Q: How will Long's know my Boston Marathon finishing time if I choose to have it engraved or etched on my item?

A: Long's has access to the official Marathon results and uses your runner number to locate your finishing time. Please make sure you double-check your runner number when you order your item.

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Q: I live outside the United States, and your online store does not allow me to place an order. How can I order items from Long's?

A: If you live outside the United States, there are two ways for you to contact Long's to order. First, you can send us an e-mail to websales@longsjewelers.com. Second, you can call us directly at 781-273-2400 x5839 between the hours of 10:00am and 6:00pm Eastern Standard Time.

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About Long's Luxurious, classic elegance and fashion forward statement pieces exemplify Long's Jewelers, Boston's premier hot spot for high-end designer jewelry and diamonds. With deep roots and rich history in the Boston landscape, we continue our tradition of excellence through unparalleled customer service and superior product quality. Long's Jewelers has six locations throughout New England including in the heart of Boston's Financial District.

This privately owned jewelry retailer has been awarded membership in the prestigious American Gem Society (AGS), an honor shared by few jewelers in America. Membership in AGS is given only after strict examination of a company's gemological proficiency and proof of unquestionable business ethics and practices.

At Long's Jewelers, you'll find peace of mind that you deserve when making a jewelry decision. We are always ready to provide you with a complimentary cleaning, and with master craftsmen stationed at each of our stores, we can handle any adjustment, repair or even a custom-created masterpiece. In addition to serving individual customers, Long's also offers our products and services to businesses seeking executive gifts that make a lasting impression.

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Our contact information:

By standard mail:
Long's Jewelers
60A South Avenue
Burlington, MA, 01803
USA

By phone:
877-845-6647 x5838 (between 10 a.m. and 6:00 p.m. eastern time zone)

By e-mail:
gifts@longsjewelers.com